Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 410-787-0225 or make an appointment online!
Know Your Rights
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If you want an honest and timely shop, this is definitely the place for you and your vehicle!
I had a new transmission installed, new mount, new keys programmed and new tires put on - not to mention an alignment, etc. The entire team was upfront and honest. There were no surprises and I was always given options regarding parts/prices. Everything was done below the cost of a single transmission elsewhere. The team even helped me return my rental car. Can't say enough good about C & T Transmissions. This shop is A++++++++!!!! Thank you all.
Great people. They do awesome work!
Great and professional. Would recommend this spot to anyone who needs mechanical work done!
Great honest service, my wife took her Honda in for a sputtering sound, they were getting ready to close, but stayed late to check her truck out. They even offered to take her home and pick her up after they fixed it. Would highly recommend. Top notch shop!